Refund policy

Return & Refund Policy

30-Day Return Policy

We want customers to have a positive shopping experience with Vyroma Living. Eligible products may be returned within 30 days of delivery.

Return Eligibility

To qualify for a standard return, the product must generally be:

• Unused

• Unopened

• Unaltered

• In its original packaging

• In resalable condition

• Returned with applicable seals intact

• Accompanied by proof of purchase

Beauty & Personal Care Products

For health, hygiene and safety reasons, opened, used or unsealed skincare, cosmetics, haircare, wellness and personal care products cannot normally be returned. This restriction does not prevent customers from contacting us regarding products that arrived damaged, defective or incorrect.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery. If an item arrives damaged, defective or you receive an incorrect product, contact :- support@vyromaliving.ca within 7 days of delivery. Please provide your order number and clear photographs showing the issue. Our team will review your request and provide the appropriate resolution.

Starting a Return

Before returning any product, contact support@vyromaliving.ca. Please do not send a return without first receiving return instructions from Vyroma Living.

Return Shipping

For an approved return/refund, Vyroma Living will provide or cover the applicable return shipping as instructed by our customer support team. Customers should use the return method provided or approved by Vyroma Living.

Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.Approved refunds will be issued to the original payment method. Your bank, credit card company or payment provider may require additional processing time before the refund appears on your account.

Non-Returnable Items

Unless defective, damaged or incorrectly supplied, certain items may not be eligible for return, including:

• Opened or used beauty/personal care products

• Products with broken hygiene or safety seals

• Gift cards

• Free promotional products

• Items identified as final sale

Any additional exclusions will be identified on the applicable product or promotional page.