Cart
0
You may also like
FAQ
Frequently Asked Questions
Orders
How do I know my order has been received?
After successfully placing your order, you will receive an order confirmation email at the email address provided during checkout.
Can I change or cancel my order?
Please contact us at support@vyromaliving.ca as soon as possible. We will do our best to accommodate your request; however, once an order has entered processing or has shipped, we may not be able to modify or cancel it.
Where can I find my order number?
Your order number can be found in your order confirmation email and other order-related communications.
Shipping & Returns
Where does Vyroma Living ship?
We currently ship throughout Canada, including all 10 provinces and the three territories.
How much does shipping cost?
For the 10 Canadian provinces:
Orders of $59 CAD or more qualify for FREE Standard shipping.
Orders under $59 CAD have a flat $10 shipping fee.
For Yukon, Northwest Territories and Nunavut, a flat $20 shipping fee applies.
How long does order processing take?
Orders are generally processed within 2–3 business days.
How long does order processing take?
Orders are generally processed within 2–3 business days.
How long does shipping take?
Estimated delivery is generally 2–7 business days after processing, depending on destination and carrier conditions.
Delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, remote locations and other circumstances outside our control.
Will I receive tracking information?
Yes. Once tracking becomes available for your shipment, you will receive shipping/tracking information using the contact information associated with your order.
Returns
What is your return period?
Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy.
Can I return an opened skincare, beauty or personal care product?
For hygiene and safety reasons, opened, used or unsealed skincare, cosmetics, haircare, wellness and personal care products are generally not eligible for return unless the item arrived damaged, defective or incorrect.
What if I receive a damaged or incorrect product?
Contact support@vyromaliving.ca with in 7 days of delivery and include your order number, a description of the issue and clear photographs of the item and packaging.
Discounts
Do I get a discount for joining the Vyroma Living email list?
Yes. New eligible subscribers can receive 10% off their first order, subject to applicable promotional terms.
Can I combine discount codes?
Unless specifically stated otherwise, promotional and discount codes cannot be combined with other discount codes or offers.